Accident and Health
Accident and Health Insurance
The Travel & Medical Screening team at DOA specialise in providing wholesale and retail Travel Insurance. Medical Screening is available both Online via our www.sunworldtravel.co.uk system or Offline for those brokers that prefer to refer their clients to our specialist Medical Screening team. All of the facilities provided have a minimum A+ rated security and are offered on a variety of platforms that have been specially designed incorporating feedback from brokers since 2003.
Our key brands are SunWorld Travel, SunWorld EXTRA, and B2C Travel and these brands have grown to become the leading Travel Insurance in the Broker market.
SunWorld Travel Insurance Facility - Main Unique Selling Points
First in the Broker Market "Intelligent Travel Insurance Underwriting" - We are the only travel provider in the UK to rate by individual age, exact trip duration, destination, deferred period, medical screening, cover level and tailored limits which results in billions of rating variations and accuracy of pricing. Due to granular underwriting we rate correctly for each individual risk and therefore have not had major rate increased since October 2013 (excluding global medical inflation).
Tailored cover - Our system offers 4 different levels of flexible to cater to each individual client’s travel needs, meaning the excess, cancellation and baggage cover can be increased or decreased as they require.
Flexible Commission - Flex your commission to set your premiums and earnings and take advantage of our RRC feature (recommended retail commission).
Annual Multi-trip Renewals - As we tailor our quotes to individual criteria, your clients will no longer see dramatic increases in their renewal premiums, providing their individual circumstances or travel requirements have not significantly changed. Subject to no claims in the last 12 months since the policy was purchased, they will also be eligible for a no claims discount!
Pre-existing medical conditions... No Mid Term Underwriting! We will not mid-term screen any newly diagnosed medical conditions that have occurred or changed after you have booked a trip. Cover will only be excluded if you have been advised not to travel by your GP or Consultant in which case you can cancel any pre booked trips. Other travel insurance providers request that they are contacted following the diagnosis or change in circumstances of any medical conditions and may charge an additional premium or exclude cover for these conditions!
SunWorld's Promise to Brokers
In addition to the above we continually tweak and improve our online facilities and procedures so we can continue to provide brokers with the highest level of service based on your feedback.
Emergency Claims - We have gone to extreme lengths to ensure your client receives the very highest level of service, to achieve this AXA have appointed Cega who manage each Emergency Assistance case that is notified to Global Response and all claims are dealt with in the UK.
Sales Support - We have a dedicated Travel Helpline (0800 389 5904) just for brokers, whether it be a question about the system, policy amendment or query about travel insurance, our highly experienced travel administrators can assist.
Medical Screening Support - All our medical screening is integrated within our online systems using the very latest screening technology, you do not need to be medically trained simply enter the name of all conditions into the system and read each question to your client... it's that simple. However, if you need support call our Medical Screening team on 01371 878578.
SunWorld EXTRA is aimed at covering non-standard / high risk medical conditions that cannot be covered under the main SunWorld facility.
The B2C Travel Insurance facility has been designed to be fully white labelled site including many additional customisable features to make every B2C system unique to each Broker / Affiliate.
Our Travel team control approximately £23 Million in Gross Written Premiums.
For further information about any of our Travel facilities please contact our Freephone Travel Helpline 0800 389 5904 or click on the relevant links for more information.
Customers who have serious pre-existing medical conditions can view a directory of specialist Travel Insurance providers on the Money and Pensions Service (MaPS) website HERE or call 0800 138 7777.